EPL_CommunityAssessment_31021 -2021

OPERATIONS INDEX With so many transactions happening each day, it is important that library staff provide quick, easy, and helpful service. Survey respondents were asked to rate our check-out service, environment, attractiveness, and equipment. 62.3% tend to agree or agree check out at the circulation desk is generally quick and simple 37.7% tend to disagree or disagree 35.8% tend to agree or agree the library consistently provides a quiet environment that makes time here productive and enjoyable 64.2% tend to disagree or disagree CHECK OUT ENVIRONMENT 61% tend to agree or agree the library is kept clean and attractive 39% tend to disagree or disagree APPEARANCE 40.3% tend to agree or agree the library consistently provides meeting space to nearly all groups that request it 59.7% tend to disagree or disagree OVERALL OPERATIONS SCORE 48.3% tend to agree or agree equipment at the library, such as copiers and public telephones are usually working 51.7% tend to disagree or disagree 45.5% tend to agree or agree when equipment malfunctions, the library makes quick repairs to minimize inconvenience 54.5% tend to disagree or disagree EQUIPMENT REPAIRS 19.7% tend to agree or agree the library should be open more hours during the week to better serve the community 80.3% tend to disagree or disagree HOURS 47 % Average (in comparison to other libraries equivalent in size) MEETINGS SPEED INDEX We live in a fast paced world and quick and efficient service is important to library users. In a modern library, we strive to provide research support to meet the needs of students and adult learners. Survey respondents were asked to rate how efficient we provide service. 62.3% tend to agree or agree check out is quick and simple 37.7% tend to disagree or disagree 51.9% tend to agree or agree reference librarians conduct research or provide additional resources quickly 48.1% tend to disagree or disagree CHECK OUT RESEARCH High (in comparison to other libraries equivalent in size) 88 % MALFUNCTION RECOVERY In 2015, approximately 477,721 patrons walked through our doors. Many checked out a book or movie, used a meeting room, or participated in a library program. With so many guests, it is important to minimize problems and provide the best service possible. Survey participants were asked questions regarding our ability to resolve problems and minimize inconvenience. 35.1% tend to agree or agree problems are resolved promptly and with positive attention 64.9% tend to disagree or disagree 45.5% agreed the library makes quick repairs to minimize inconvenience 54.5% tend to disagree or disagree RESOLVE REPAIRS High (in comparison to other libraries equivalent in size) 80 % OVERALL MALFUNCTION SCORE OVERALL SPEED SCORE PAGE 4