EPL_CommunityAssessment_31021 -2021

OVERALL SATISFACTION 93 % are generally satisfied with the resources and services provided by the library. S A T I S F I E D N O T USAGE TRENDS (compared with five years ago) SOCIAL EXPERIENCE 64 % feel that seeing familiar faces is an important part of the experience R E M A I N T H E S A M E U S E L E S S U S E M O R E 7% are not satisfied with the resources and services provided by the library. 93% are satisfied with the resources and services provided by the library. 51% remain the same 28% use the library more 21% use the library less 64% agreed 36% disagreed A G R E E D D I S A G R E E D FACILITIES INDEX Survey participants were asked questions regarding the library facilities, such as safety, parking, adequate and comfortable seating, meeting room space, signs and layout, and ability to maneuver throughout the library. OVERALL FACILITY SCORE 43.2% tend to agree or agree parking for patrons is well lit and safe 56.8% tend to disagree or disagree 51% tend to agree or agree there is always adequate, comfortable seating when they visit the library 49% tend to disagree or disagree PARKING SEATING 51.5% tend to agree or agree the library provides adequate access to almost all patrons regardless of physical limitations 48.5% tend to disagree or disagree 40.3% tend to agree or agree the library provides meeting space to nearly all groups that request it 59.7% tend to disagree or disagree ACCESS MEETING SPACE 47 % Average (in comparison to other libraries equivalent in size) PAGE 1