Euclid Public Library will discontinue chat service on December 31, 2022

Euclid Public Library will discontinue chat service on December 31, 2022.

When our world changed quickly in response to the COVID-19 pandemic, online chat service allowed EPL staff to interact quickly and safely with library patrons. Patrons could place holds on books, request items for pick-up, ask reference questions, and more by chatting online or via text message with library staff. The impact of the chat reference service was huge in the early days of the pandemic and during COVID surges when the demand for free COVID-19 tests was high.

As the library has resumed in-person programs and restored most pre-COVID services and as patrons have returned to the library for computers, leisure, books, and programs, the number of chats we receive on a monthly basis has decreased tremendously.

Library staff will continue to monitor the chat service until December 31, 2022. On January 3, 2023, patrons will no longer be able to chat online with Library staff. Patrons can continue to reach the library for hold requests, book suggestions, reference questions, and more by stopping by a public service desk, calling the library at 216-261-5300, or by using the Contact Us form at the bottom of any page at euclidlibrary.org. We look forward to continuing to serve you in 2023 and beyond!